FST Biometrics is committed to providing our customers and end users with comprehensive, high quality and proactive support. With a variety of Customer Service offerings, the FST team is focused on helping our partners and customers gain the most out of our product portfolio.
Our experts understand your needs in all stages of product lifecycle, from pre-sales to training, installation, system commissioning, enhancements and on-going support. In addition, we can customize our SLA for your unique requirements to enable the highest availability and most effective use of our solution.
We offer various professional services, Web-based training for quick introduction to implementing our solution, product documentation and problem-solving information, as well as comprehensive training sessions for providing tier 1&2 support to our system. We also provide tier 3&4 support, as required.